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FAQ
How can I order?
Customers can go to our website https://www.sonatural.hk and choose the fresh seafood to place order online and we will ship them directly to your home, office or your favorite restaurants. From the Secure Checkout page you’ll see your item description, price and delivery timing. Delivery times vary according to your selected delivery address, availability of your items and the time of day you place your order. Our web store opens 24 x 7.
How can I pay?
We accept these payment methods: Visa (credit and debit cards, MasterCard (credit and debit cards), American Express and Paypal.
How do you deliver the Seafood?
Customers can choose the delivery date, office, residential locations or restaurants.We deliver from 9am to 6pm Monday to Sunday with minimum one day in advance order notice. We currently only deliver to Kowloon, Hong Kong Island, New Territories, but not the outlying islands. To get your seafood, you will need to place your order by 4pm, Monday to Sunday. For example, if you order your goods before 4:00 pm, Monday to Sunday we will deliver them in the next day.
Do you provide free delivery?
Free delivery is available for order over HK$600. We currently deliver to Kowloon, Hong Kong Island, New Territories, but not the outlying islands. We provide the best delivery services to make sure your order gets to you on time.
Will I get an order confirmation phone call for delivery?
Our delivery team will contact you one day prior to the delivery to confirm with your purchase and delivery status. If you did not receive our call at 6 PM the day before the delivery date, please give us a call.
How much is the delivery cost? What is your delivery schedule?
Delivery Locations | Delivery Schedule | Delivery Charge (Order HK$600+) | Delivery Charge (Order below HK$600) |
| Hong Kong Island | Next day Delivery Time: 9:00am – 6:00pm Monday – Sunday | Free | HK$100 |
| Kowloon | Next day Delivery Time: 9:00am – 6:00pm Monday – Sunday | Free | HK$100 |
| New Territories | Next day Delivery Time: 9:00am – 6:00pm Monday – Sunday | Free | HK$100 |
How do you fulfill the weight and ensure the quality of your Seafood?
We import fresh seafood from around the world every day and we handpick the best and weigh the fresh seafood every day to ensure the highest quality for our customers. If there is a weight adjustment due to circumstances, we will provide price adjustment and notify our customers.
What are the packaging options available?
Yes, we provide different packaging options to meet the needs of our customers.We provide Eco-friendly & Box packaging options. Eco-friendly packaging use our recyclable containers which we will be collecting once finished delivery. Box packaging use disposable boxes or container which will intend to be thrown away after use.
How can I cancel orders?
We accept cancellation before 4:00pm one day before the delivery date. If you have chosen to cancel an order, feel free to contact us.