Frequently Asked Questions

Please read our FAQ and see if this can help you before sending us a message.

How can I order?

Customers can go to our website https://www.sonatural.hk and choose the fresh seafood to place order online and we will ship them directly to your home, office or your favorite restaurants. From the Secure Checkout page you’ll see your item description, price and delivery timing. Delivery times vary according to your selected delivery address, availability of your items and the time of day you place your order. Our web store opens 24 x 7.

How can I pay?

We accept these payment methods: Visa (credit and debit cards, MasterCard (credit and debit cards), and American Express.

How do you deliver the Seafood? How long does it take?

Customers can choose the delivery date, office, residential locations or restaurants.We deliver from 9am to 7pm Monday to Sunday with minimum one day in advance order notice. We currently deliver to Kowloon, Hong Kong Island, New Territories, but not the outlying islands. To get your seafood, you will need to place your order by 4pm, we will deliver them in the next business days.

Do you provide free delivery?

Free delivery is available for order over HK$700.We currently deliver to Kowloon, Hong Kong Island, New Territories, but not the outlying islands.We use the best carriers in the business to make sure your order gets to you on time.
Please check our FAQ page to get the details of the delivery charges.

How do you fulfill the weight and ensure the quality of your Seafood?

We import fresh seafood from around the world every day and we handpick the best and weigh the fresh seafood every day to ensure the highest quality for our customers. If there is a weight adjustment due to circumstances, we will provide price adjustment and notify our customers.

How can I cancel orders?

We accept cancellation one day before our delivery. If you have chosen to cancel an order, feel free to contact us.

Contact Us

Source Natural Limited

Address: Rm 8 ,1/F, Shau Kei Wan Wholesales Fish Market, 37 Tam Kung Temple Road, Shau Kei Wan, Hong Kong

Tel. or Whatsapp Inquiry: +852-6612 9937

Email: [email protected]

We would like to hear from you, please drop us a note.